30-Day Money-Back Guarantee

We stand behind the quality of our products. If you’re not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund.

Return Eligibility

To be eligible for a return, products must meet the following conditions:

• Returned within 30 days of delivery
• Unopened and in original packaging
• Seal intact (for safety and quality reasons)
• Not damaged or tampered with
• Include original receipt or proof of purchase

Note: For health and safety reasons, we cannot accept returns of opened supplement products.

How to Initiate a Return

To start a return:

1. Contact our customer support at returns@ecopurelabs.com
2. Include your order number and reason for return
3. We’ll send you a Return Authorization (RA) number and return instructions
4. Pack the product securely in its original packaging
5. Ship the product to the address provided (you’re responsible for return shipping costs)

Return Shipping

Standard Returns: Customer is responsible for return shipping costs.
Defective or Wrong Items: We cover return shipping costs. Contact us for a prepaid return label.

We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refund Processing

Once we receive and inspect your return:

• Inspection: 1-2 business days after receipt
• Approval: You’ll receive an email confirmation
• Refund: Processed within 5-7 business days
• Credit: Appears in your account within 5-10 business days (depending on your bank)

Refunds are issued to the original payment method used for the purchase.

Partial Refunds

Partial refunds may be granted in the following situations:

• Product returned after 30 days but within 60 days (50% refund)
• Product not in original condition or packaging (up to 50% deduction)
• Product missing parts not due to our error (prorated refund)

Non-Returnable Items

The following items cannot be returned:

• Opened supplement products (for health and safety reasons)
• Products returned after 60 days
• Products damaged due to misuse or improper storage
• Sale or clearance items (unless defective)

Exchanges

We do not offer direct exchanges. If you need a different product:

1. Return the original product for a refund
2. Place a new order for the desired product

This ensures you receive your new product as quickly as possible.

Defective or Damaged Products

If you receive a defective or damaged product:

1. Contact us immediately at support@ecopurelabs.com
2. Provide photos of the damage or defect
3. We’ll send a replacement or issue a full refund (including return shipping)

Please report defects within 7 days of delivery.

Wrong Item Received

If you receive the wrong product:

1. Contact us at support@ecopurelabs.com within 7 days
2. We’ll arrange for the correct product to be sent immediately
3. We’ll provide a prepaid return label for the wrong item

EU Consumer Rights

For EU Customers: Under EU Consumer Rights Directive, you have the right to cancel your order within 14 days of delivery without giving any reason. This is in addition to our 30-day money-back guarantee.

To exercise your EU cancellation right, notify us at returns@ecopurelabs.com within 14 days of delivery.

Return Address

Do not return products without a Return Authorization (RA) number.
The return address will be provided when you receive your RA number.

Contact Us

For return questions or to initiate a return, contact us at:
Email: returns@ecopurelabs.com
Support Email: support@ecopurelabs.com
Support Hours: Monday-Friday, 9:00-17:00 GMT